TDD Lines Deaf Customers and Customer Service for Credit Cards

Monica Kowollik May 17, 2012

Credit Card Companies Provide Customer Service for Deaf Clients

According to Gallaudet Research Institute’s figures, there are three classifications of the deaf. The first category is deaf in both ears. It is believed that 421,000 people fall into this category comprising of 0.49% of the population. The second category is comprised of 552,000 individuals that are not able to hear and understand speech. Lastly, the third category can hear and understand words if spoken loudly into their ear; this group consists of approximately 1,152,000 people. These Americans use TDDs (Telecommunications device for the deaf) to communicate over phone lines. A variety of large businesses provides TDD Line numbers to provide customer service for this population of over two million.

The CreditFast YouTube Channel has provided closed captioning on all videos produced since 2017.

Credit card companies are no different. Banks strive to provide the best customer service possible for all clients. Most banks now provide customer support for deaf clients with toll-free TDD numbers. This can make life a little easier since a deaf person can make direct contact with the bank, rather than relying on a relay service as a go-between.

Here is a list of Banks that provide TDD numbers.

American Express TDD line: 1-866-549-6426

Bank of America TDD line: 1.800.222.7365

Capital One TDD line: 1-800-206-7986

Chase TDD line: 1-800-955-8060

CitiBank TDD line: 1-800-325-2865

DiscoverTDD line: 1-800-347-7449

Advertiser Disclosure for the CreditFast website – CreditFast.com, provides information about the best credit card applications, as well as other financial products and services. Our goal is to provide you with fair, balanced reviews. Some credit offers that appear on our website are from companies from which CreditFast receives compensation, and some are not.

Author
Recent Posts

Monica Kowollik

Director at CreditFast.com

Monica has covered credit card and personal finance news for over 15 years. From an early age, she developed an interest in financial literacy and saving money. Monica hopes to help others to improve their personal finances one article at a time.

Latest posts by Monica Kowollik (see all)